About
Detail-oriented and results-driven professional with over 5 years of experience in administrative and customer service roles, adept at optimizing operations and enhancing customer satisfaction. Proven ability to manage complex documentation, streamline workflows, and build strong stakeholder relationships in fast-paced environments. Successfully reduced service interruptions by 30% and significantly improved operational efficiency through strategic initiatives.
Work
Ikeja, Lagos, Nigeria
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Summary
Managed comprehensive cinema operations, overseeing team performance and technical maintenance to enhance efficiency and customer satisfaction.
Highlights
Reduced service interruptions by 30% through proactive maintenance and timely repair of audio-visual equipment, significantly enhancing customer experience.
Optimized staffing and customer satisfaction by strategically planning movie schedules and delegating tasks to a team of cinema personnel.
Negotiated vendor contracts, achieving measurable reductions in operational costs while maintaining high-quality service standards.
Ensured 100% compliance with health and safety regulations, successfully passing all internal audits and maintaining a safe operational environment.
Ikeja, Lagos, Nigeria
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Summary
Served as a pivotal Front Desk and Customer Relations Officer, managing communications and resolving issues to enhance client satisfaction and retention.
Highlights
Managed high volume of incoming calls, efficiently directing inquiries to relevant departments and resolving issues to maintain high customer satisfaction.
Resolved complex customer complaints with a focus on de-escalation and positive outcomes, contributing to improved client loyalty.
Analyzed customer feedback data to identify key service improvement areas, informing strategic adjustments for enhanced customer experience.
Cultivated strong client relationships, contributing to increased customer retention and fostering a positive brand image.
Ibadan, Oyo State, Nigeria
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Summary
Provided academic and emotional counseling to students, developing and implementing programs to promote positive behavior and well-being.
Highlights
Delivered academic and emotional counseling to a diverse student body, fostering personal growth and academic success.
Organized and facilitated impactful anti-drug awareness programs and peer support sessions, enhancing student well-being and community health.
Mediated and resolved conflicts among students, promoting a positive and respectful learning environment.
Championed initiatives that encouraged positive student behavior and fostered a supportive school culture.
Ibadan, Oyo State, Nigeria
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Summary
Managed diverse customer transactions and provided essential banking support, ensuring efficient service delivery and client satisfaction.
Highlights
Processed a high volume of daily customer transactions, including deposits, withdrawals, and account inquiries, with 100% accuracy.
Supported ATM cash management and reconciliation processes, ensuring operational efficiency and financial integrity.
Assisted numerous clients with new account setups and loan applications, contributing to branch sales targets and customer acquisition.
Maintained strict adherence to banking regulations and internal policies, ensuring compliance and minimizing risks.
Akure, Ondo State, Nigeria
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Summary
Managed customer inquiries and logistics, ensuring accurate record-keeping and timely product delivery for enhanced customer satisfaction.
Highlights
Maintained accurate records for all customer transactions and complaints, improving data integrity and facilitating efficient resolution processes.
Managed dispatch logistics, ensuring timely product delivery and enhancing customer satisfaction with a streamlined fulfillment process.
Provided comprehensive customer support, resolving inquiries and issues to maintain high service standards.
Collaborated with logistics and sales teams to ensure seamless order processing and delivery coordination.
Languages
Yoruba
English
Hausa
Skills
Conflict Resolution
Mediation, Negotiation, Dispute Resolution, Interpersonal Conflict.
Office Administration
Office Management, Administrative Support, Documentation, Workflow Optimization.
Customer Relationship Management
CRM, Customer Service, Client Relations, Conflict Resolution.
Google Workspace
Google Docs, Google Sheets, Google Slides, Gmail, Google Calendar.
Data Entry & Record Keeping
Data Management, Record Accuracy, Database Management, Information Organization.
Calendar & Email Management
Scheduling, Correspondence Management, Time Management, Outlook.
Document Management
File Management, Digital Archiving, Document Control, Confidentiality.
Communication & Interpersonal Skills
Verbal Communication, Written Communication, Active Listening, Team Collaboration, Stakeholder Engagement.
Problem Solving
Issue Resolution, Critical Thinking, Analytical Skills, Decision Making.
Virtual Assistance
Remote Support, Administrative Virtual Support, Online Task Management.
Operations Management
Operational Efficiency, Process Improvement, Team Leadership, Technical Maintenance.
Vendor Management
Contract Negotiation, Supplier Relationship Management, Cost Reduction.
Compliance
Regulatory Adherence, Internal Audits, Health and Safety.
Logistics Management
Dispatch Coordination, Supply Chain, Delivery Optimization.